Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mondragonlaserco@gmail.com. Please note that returns will need to be sent to the following address: 6158 Bonsels Pkwy Toledo OH 43617 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mondragonlaserco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mondragonlaserco@gmail.com.

Mondragon Laser Co.
Return and Refund Policy

Effective Date: 2/1/2024

At Mondragon Laser Co., we are committed to providing you with the best shopping experience possible. We understand that sometimes, you may need to return a product. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when making a return.

**1. Returns**

We accept returns on most products within [7] days from the date of purchase, provided they meet the following criteria:

- The item must be in its original condition, unused, and with all original tags and packaging.
- The item must be accompanied by the original proof of purchase, such as an order number or receipt.
- Any promotional or bundled items included with the product must also be returned in their original condition.

**2. Exclusions**

Certain items are not eligible for return, including but not limited to:

- Perishable or consumable items.
- Items marked as "final sale" or "non-returnable."
- Items that have been used, damaged, or altered by the customer.
- Downloadable digital products (e.g., software, e-books) that have been accessed or downloaded.

**3. Return Process**

To initiate a return, please follow these steps:

- Contact our customer support team at Mondragonlaserco@gmail.com or to request a Return Authorization (RA) number.
- Pack the item securely, including all original packaging and tags.
- Include a copy of the original proof of purchase and the RA number provided by our customer support team.
- Ship the package to the address provided by our customer support team.

Customers are responsible for all return shipping costs unless the return is due to our error or a defective product.

**4. Refunds**

Once we receive and inspect your returned item, we will process your refund within [7] business days. Refunds will be issued in the original form of payment. Please note that it may take additional time for your financial institution to process the refund.

**5. Damaged or Defective Products**

If you receive a damaged or defective product, please contact our customer support team within [7] days of receiving the item. We will provide instructions on how to return the item or resolve the issue promptly. ( Please provide pictures for proof of damage )

**6. Canceling an Order**

If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to cancel the order if it has not already been processed. Once an order is shipped, it cannot be canceled, but you may still initiate a return as outlined in this policy.

**7. Contact Us**

If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact us at Mondragonlaserco@gmail.com. We are here to assist you.

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for changes.

Thank you for shopping at Mondragon Laser Co. Your satisfaction is our priority.

Mondragon Laser Co.
MondragonLaser.com
MondragonLaserCo@gmail.com